Feedback That Works
Offering feedback in ways people can hear without creating defensiveness or confusion
Commences: Monday, 20th April, 2026
When feedback doesn’t happen or is handled poorly, performance and relationship quality are impacted.
Work might be delivered late or not at all. Expectations for quality or structure may go unfulfilled. Behaviours that need to be addressed are allowed to continue because it feels too hard to raise them directly or make a clear request.
Over time, we can become frustrated with our colleagues, sometimes forgetting that we have avoided the very conversations that might have helped.
At the same time, many of us find it challenging to receive feedback. It can feel personal, and it’s easy to become defensive or dismissive, especially when we see things differently. This can make it harder to learn from others and use feedback as a resource to improve our work.
What you’ll develop
In this short course, you will explore and practice some key conversational and relational elements that can make 'feedback' much easier to give and receive.
You will:
- Develop a new ability to distinguish facts and opinions and recognise the impact of treating our opinions as if they were facts
- Ground or substantiate your opinions so they can be understood, questioned, and discussed
- Offer feedback in ways that support shared understanding
- Work with your own reactions so you can enter conversations with more clarity and curiosity
Course format
This short course is designed to fit within the rhythm of school life:
- Self-paced preparation (approx. 30 minutes)
- Live online workshop (90 minutes)
- Implementation period (at least one week)
- Online reflection and peer learning session (90 minutes)
Total guided learning time: 3–4 hours, plus application in your own work.
Who this is for
This course is designed for:
- School leaders and senior teachers
- Those responsible for leading others or contributing to team performance
- Educators who want to strengthen their leadership capability through practical skill development
Alignment with Professional Standards
This course supports:
- Australian Professional Standards for Teachers (AITSL)
- Standard 6: Engage in professional learning
- Standard 7: Engage professionally with colleagues
- Australian Professional Standard for Principals
- Leading improvement through professional dialogue, collaboration, and staff development
Delivery details
Delivery mode: Online
